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FAQ

WHAT IS LAMPWORK?

Lampwork is a term used to describe glass art made with a flame. Glass is melted in the flame to form beads or sculptures.

DO YOU GUARANTEE YOUR WORK? Yes, to an extent. I guarantee my work to have been properly annealed and inspected, and clean. I cannot, however be responsible for how you treat your glass beads or sculptures once they're in your possession. If a piece simply breaks or falls apart of its own accord, then naturally I will cover that. If you deem a piece to be defective, please be prepared to send photos with your enquiry. I can't cover return shipping, however. I ensure any glass from me is sound prior to shipping.

DO YOU ALLOW RETURNS OF ITEMS SUCH AS EARRINGS, OR EARWIRES?
No. No amount of sanitising will make me confident of earrings or earwires being clean enough to sell again.
No refunds or returns will be allowed.

IS YOUR METAL /METALWORK 'HYPOALLERGENIC'?
No. The only pieces I claim to be 'hypo' or 'non' allergenic are those with no metal whatsoever.
Different people are sensitive to different things, even gold and silver, so to claim any metals I work with are 'safe' for everyone is not going to happen.
No refunds or returns of work with metals a buyer is allergic to will be considered.


WHAT IS ANNEALING?Annealing is the process of firing finished beads and sculptures in a kiln at high enough temperatures to allow molecules of glass to stabilise. This ensures the glass will be strong enough to withstand everyday wear. Of course, anything made of glass should be handled with care, for obvious reasons.

WILL MY PURCHASES BE THE SAME COLOUR AS WHAT I SEE ON THE SCREEN WHEN I BUY?

Please be aware that, while items in my store are true to colour on my computer monitor, they could differ slightly from what you may see on yours. If you require clarification of the colour of a specific item, feel free to contact me.

DO YOU CHARGE SALES TAX? The selling price of all items at Bilinga Beads is inclusive of GST (AU buyers only - 10%).
Overseas buyers are exempt from the GST. However, since I pay GST for my materials, that component is still in the pricing, for whichever country a buyer may be. I do not charge for packaging or handling, charging only for postage, which should even things out for overseas buyers.

DO YOU MAKE CUSTOM PIECES?

No.

DO YOU EXPORT WOOD AND/OR ANIMAL PRODUCTS?
Yes, sometimes. I do dabble in timber from time to time, and I don't discount the use of (humanely sourced) animal products in the future.
Please check (AND DOUBLE-CHECK) your country's laws regarding importation of wood/animal products. I will NOT replace or refund goods seized by your country's Customs or any other government agency.

WHAT ARE YOUR SHIPPING CHARGES?
The shipping charges cover postage only. Within Australia, these are standard Australia Post rates.
Express Post, tracking and insurance are additional options, requiring a quote.

INTERNATIONAL BUYERS:
Import duties, VAT, taxes and charges are not included in the item price or shipping charges to overseas customers.

Please check with your country’s customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
The selling price will be the value specified on any parcel shipped, and cannot be altered.

The shipping estimates I've posted are to cover the cost of postage.

To be clear, I do not charge for handling or packaging.

Where shipping has been over-estimated, I will refund the difference as soon as the item is marked as shipped. If I have under-estimated, I do not expect the customer to pay the difference.

International Postage from Australia valid from 15.04.2016:
'Economy' Letter:
North America: 2.75; EU/UK: 2.75 AUD
'Economy' Parcel: North America: $15.85; EU/UK $20.46 AUD

Rates;for Tracked ("Standard") Postage: (new charges have come in as of Monday 18th April 2016. However since no access to an open post office as from Friday 15th April, new charges are effective at the time of writing..

No letter/parcel differentiation for tracking international.
North America - $23.72 AUD for Letter or Parcel. up to 500g
EU/UK - $28.32 for Letter or Parcel up to 500g

Please note that postage may change without notice from the rates listed above. Such changes are out of my control, and I will endeavour to update as they arise.